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Terms & Conditions

A legal disclaimer

By accessing and using our website and booking a consultancy session, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use our services.

1. Services Provided

We offer consultancy sessions to assist individuals and families in exploring care home options and making informed decisions about care for their loved ones. These consultations are advisory in nature and do not constitute legal, medical, or financial advice.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old;

  • You have the legal authority to enter into a binding agreement;

  • The information you provide is accurate, current, and complete.

3. Booking Appointments

  • All appointments must be scheduled through our online booking system.

  • Confirmation of your booking will be sent via email.

  • We reserve the right to reschedule or cancel appointments if necessary. We will provide as much notice as possible in such cases.

4. Payments and Fees

  • Fees for consultancy sessions are clearly displayed on the website at the time of booking.

  • Payment must be made in full at the time of booking unless otherwise agreed in writing.

  • We reserve the right to change our prices at any time, but changes will not affect bookings already made.

5. Cancellations and Refunds

  • You may cancel or reschedule your session up to 24 hours before your appointment for a full refund.

  • Cancellations made within 24 hours of the scheduled time may not be eligible for a refund.

  • No-shows will not be refunded.

6. Limitation of Liability

We strive to provide accurate, up-to-date information and support, but we are not liable for any decisions made based on our consultancy services. We do not guarantee the availability, suitability, or quality of any third-party care providers discussed in our sessions.

7. User Conduct

You agree not to use the site:

  • For unlawful purposes;

  • To harm or exploit vulnerable individuals;

  • To transmit any harmful or disruptive content.

We reserve the right to suspend or terminate access to our services for violations of these terms.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

9. Intellectual Property

All content on the site, including text, graphics, logos, and images, is our property or that of our licensors and is protected by copyright and other intellectual property laws.

10. Changes to Terms

We may update these Terms and Conditions from time to time. We will notify users of any significant changes by updating the date at the top of this page. Continued use of our services constitutes acceptance of the updated terms.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of [Insert Country/Region], without regard to its conflict of law principles.

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